Level Up Your Retail Game with upLVL/Retail

Onboard, Train, and Keep Your Team Fired Up—No Motivational Posters Required 🔥💼

Running a dispensary isn’t just about having great products—it’s about having a great team that knows those products inside and out, can answer customer questions like a pro, and knows exactly when to recommend and upsell. With upLVL/Retail, we make onboarding and training your staff easier than figuring out how to connect to your Wi-Fi printer (seriously, who designed those things?). You’ll have everything you need to turn your employees into cannabis rockstars, keep them motivated, and make sure they’re firing on all cylinders—all in one place.

Train Like a Pro

Every employee scores the Level 1 BudMaster certification—yep, that’s a $100/user value, and we’re throwing it in for free (you’re welcome). Want to go even further? Dive into our standard retail courses or whip up your own using our course library and custom content tools. Assign training by group or individual, and keep an eye on who’s crushing it and who might need a little more TLC.

Message Like You Mean It

Send messages to custom groups of employees or the whole team with just a few clicks. Announcements, reminders, or motivational pep talks—you can handle it all. Use our AI Comms Assist to help craft your messages, because finding the right words shouldn’t feel like searching for buried treasure.

Keep Them Motivated

Use your upLVL Store to stock up on your own custom merch to sell in-store and reward your employees with sweet swag and exclusive discounts. Hand out single-use coupons to celebrate achievements, because let’s be real—who doesn’t love a surprise treat?

Build a Stronger Team

upLVL/Retail’s tools make it easy to track training progress, assign new courses, and create a culture of ongoing learning. Your employees aren’t just clocking in—they’re leveling up, becoming experts, and driving your business forward.

Ready to empower your team and streamline your training?

Get started with upLVL/Retail and see your dispensary run smoother than ever. Because when your employees are thriving, so is your business.

Get Started Today

Frequently Asked Questions

The Level 1 BudMaster Certification is a crash course that turns your employees into cannabis superheroes—minus the cape and superhuman strength. It covers everything from compliance to customer service to selling like a pro. Modules include:

  • Cannabis Industry Basics: A whirlwind tour of cannabis history and legal status in the U.S., sprinkled with compliance do’s and don’ts.
  • Cannabis Science, Products, and Consumption Methods: A deep dive into plant science, THC, CBD, terpenes, and every way your customers might want to enjoy them.
  • Retail Sales and Customer Service Skills: How to handle product inquiries, upsell without being pushy, and turn any interaction into repeat business.
  • Professional Communication Skills: Mastering active listening, making confident recommendations, and avoiding that awkward “um, what’s this product?” moment.
  • Regulatory Compliance 101: Staying on the right side of the law and avoiding crossing into “practicing medicine” territory (you’re not Dr. Strange, after all).

With this certification, your team will be ready to answer questions, sell confidently, and charm every customer that walks through your doors.

Happy, well-trained employees tend to stick around longer. With ongoing training, communication tools, and rewards, upLVL/Retail helps create an environment where employees feel valued and engaged. When people feel supported and have opportunities to grow, they’re more likely to stay—no bribing necessary.

Absolutely! upLVL/Retail lets you unleash your inner professor. You can build your own branded training courses and certifications, whether it’s on internal SOPs, specific products, customer service techniques, or whatever else makes your heart sing. And we’ll be here to support you in making your training as engaging and effective as possible!

We’ve got your back! While we can’t produce original video for you, we can help with scripting, flow, post-production, and quiz creation using your existing videos and images. As an upLVL/Retail client, you also get a free 30-minute creative consultation to brainstorm and polish your content. Just reach out to creative@uplvl.net and we’ll make your training content shine brighter than a Hollywood smile.

upLVL/Retail makes it easy to assign training, set reminders, and keep track of who’s nailing it and who might need a gentle nudge. We recommend refreshing content at least once a year (or whenever there’s a big product drop) to keep everyone on their A-game. You can even use our reporting tools to see who’s just showing up and who’s truly leveling up.

You know how group texts are great… until they’re not? With upLVL/Retail’s messaging system, you can send targeted messages to individual groups or the entire team without a million “Who’s this?” replies. Use it for announcements, reminders, or that Monday morning “Let’s do this!” pep talk. And if you’re not a wordsmith, no worries—our AI Comms Assist has your back.

You can create custom merch for your employees to rock in-store or for customers to buy. T-shirts, hats, branded accessories—if it fits in a box, you can probably sell it. Plus, you can use single-use coupons to offer sweet discounts or celebrate employee milestones. Because everyone loves a little reward that isn’t just a high-five.

upLVL/Retail was designed with cannabis retailers in mind. Whether you’re a single-location dispensary or a multi-store chain, it’s packed with tools to onboard, train, and engage your team—all in one place. Plus, with the Level 1 BudMaster certification thrown in at no extra cost, you’re getting a pretty sweet deal to level up your employees’ skills.

You bet! While each upLVL/Retail subscription covers a single store location, you can create custom groups for each store, department, or role and assign training accordingly. And if you’ve got a multi-store operation, you can easily manage and track everything from a unified dashboard. It’s training made simple—no headaches required.

Each upLVL/Retail subscription is limited to a single store location and is priced based on store size—small stores (under 10 employees) or large stores (10 or more employees). There’s no cap on the number of employees you can train within each store’s account. If you’re running multiple locations, you’ll need a separate subscription for each store—but you can centrally manage and track all your training through a unified dashboard. Have a multi-store operation? Contact us to discuss custom solutions and multi-store discounts tailored to your needs!

Highlight the benefits—better skills, more confidence with customers, and the chance to earn rewards for doing what they’re already great at. Celebrate milestones like certification completions or mastery of new skills. And make it clear: upLVL/Retail isn’t just about ticking boxes—it’s about giving your employees the tools to grow, succeed, and feel valued in the industry.

Don’t worry—we’ve got your back! Our support team is just an email or chat away. Reach out to us at support@uplvl.net or use the help chat within your dashboard. We’re here to make sure upLVL/Retail runs smoother than a freshly rolled joint.